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Orders received before 6pm EST will be processed for delivery on the following business day. You may alternatively select a future delivery date when placing your order.
Orders are delivered during normal business hours of 9am to 5pm, Monday to Saturday. We cannot guarantee a delivery time.
We do not deliver on Sunday or on public Holidays.
If you need help placing an order or have a question regarding our delivery policy, please either emailor call us on +1 646 688 5753. We'll get back to you as soon as possible.
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In keeping with our environmental standards, we currently only offer delivery within Manhattan and to some areas of Brooklyn and Queens. You may check to see if we deliver in your area by clicking here.
Please provide as much information as possible about the delivery location when placing an order.
If delivering to a business address we need the company name, floor/suite number and a contact telephone number for the recipient. Many buildings in the city have stringent security access policies that we must adhere to, providing us with all the necessary information means we can deliver more efficiently for you.
For private residences, please let us know if the building is managed by a doorman. If there is no doorman you must provide us with the home telephone and/or cellular phone number of the recipient, so that we can arrange a suitable time for delivery. You may be liable for additional delivery charges if we have to make more than one attempt to deliver.
Orders left with mailroom/doorman/security/reception are considered delivered and are no longer our responsibility.
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